Frequently Asked Questions

Everything you need to know about shopping our exclusive private sales.

Are the products on OnTheList authentic?

Yes, we work directly with brands and official distributors to ensure that 100% of the items sold on our platform are authentic and of the highest quality.

How long does shipping typically take?

Due to the nature of our flash sales, orders are typically processed and shipped within 3 to 5 business days after the specific sale event has concluded.

What is your return policy for private sales?

To provide the best possible discounts, items purchased during our private sales are generally non-refundable and non-exchangeable unless they are found to be defective.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay for a seamless checkout experience.

Do I need a membership to shop?

OnTheList is an exclusive community. While registration is free, you must be a member to access our private sales and view the discounted pricing.

How can I track my order status?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our courier's portal to monitor your delivery.