Returns & Exchanges

At OnTheList Private Sales 2, we offer exclusive access to premium brands, and we want you to be completely satisfied with your luxury finds. If your purchase doesn't meet your expectations, you can initiate a return within 14 days of delivery.

1

Initiate Return

Log into your account and navigate to 'Order History' to select the items you wish to return and receive a Return Authorization number.

2

Prepare Package

Securely pack the items in their original packaging, ensuring all designer tags, dust bags, and authenticity cards are included.

3

Ship Items

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

4

Quality Check & Refund

Once our warehouse team verifies the condition of the items, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing